TERMS OF SERVICE

Last Updated: February 7, 2025


1. Introduction

Welcome to Felino LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our services, including but not limited to eCommerce strategy consulting, digital marketing services, workshops, and coaching services (collectively, the "Services"). By engaging our Services, you agree to be bound by these Terms.

2. Services Overview

Felino LLC provides the following services:

  • eCommerce Strategy Consulting

  • Digital Marketing Agency Services

  • Digital Workshops

  • One-on-One Coaching

  • Related Digital Sales and Marketing Services

3. Service Agreement

3.1 Consulting and Agency Services

  • All consulting and agency services are provided on a project or retainer basis as specified in your service agreement

  • Service scope and deliverables will be detailed in your custom proposal or statement of work

  • Timeline and milestones will be established at project initiation

  • All purchased services must be initiated within 30 days of purchase date

  • Any services not initiated within this 30-day period will expire without refund

  • Service initiation is defined as the first active engagement session or project kickoff meeting

3.2 Workshops and Coaching

  • Workshop and coaching sessions must be scheduled in advance

  • All purchased workshops and coaching sessions must be scheduled and completed within 30 days of purchase date

  • Any sessions not scheduled and completed within this 30-day period will expire without refund

  • Cancellations must be made at least 48 hours before scheduled sessions

  • Missed sessions without proper notification will be counted as delivered

  • Rescheduling requests must be made at least 48 hours in advance and the rescheduled session must still fall within the original 30-day validity period

4. Payment Terms

4.1 General Terms

  • All fees are due in advance unless otherwise specified in your service agreement

  • Accepted payment methods will be specified in your invoice

  • All prices are in US Dollars

  • Client is responsible for any applicable taxes or fees

4.2 No Refund Policy

  • All payments made to Felino LLC are non-refundable

  • This includes but is not limited to:

    • Consulting fees

    • Agency service retainers

    • Workshop registrations

    • Coaching session payments

    • Deposits and advance payments

  • No refunds will be issued for partially completed work or unused hours

5. Intellectual Property

5.1 Company IP

  • All materials, methodologies, strategies, and content created by Felino LLC remain our intellectual property

  • Clients receive a limited license to use deliverables as specified in their service agreement

5.2 Client IP

  • Clients retain all rights to their original content and materials provided to us

  • We require proper authorization to use client materials in our services

6. Confidentiality

  • We maintain strict confidentiality of all client information

  • Client data will only be used for providing agreed-upon services

  • Confidential information will not be shared with third parties without explicit permission

7. Limitation of Liability

  • Felino LLC provides services on an "as is" basis

  • We make no guarantees regarding specific outcomes or results

  • Our liability is limited to the amount paid for services

  • We are not liable for indirect, consequential, or special damages

8. Termination

  • Either party may terminate services with written notice as specified in the service agreement

  • Termination does not relieve payment obligations for services rendered

  • No refunds will be issued upon termination

9. Dispute Resolution and Arbitration

9.1 Mandatory Arbitration Agreement

By using our Services, you agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, our Services, or any relationship between you and Felino LLC shall be resolved exclusively through final and binding arbitration, rather than in court.

9.2 Waiver of Right to Sue and Class Action

By agreeing to these Terms:

  • You expressly waive any right to sue in court or have a jury trial

  • You waive any right to participate in a class action lawsuit or class-wide arbitration

  • You acknowledge that you are knowingly and voluntarily waiving these legal rights

9.3 Arbitration Process

  • All arbitration proceedings shall be conducted in Palo Alto, California

  • The arbitration will be administered by a major arbitration provider (such as JAMS or AAA)

  • The arbitration shall be conducted by a single arbitrator

  • The arbitrator's decision shall be final and binding on all parties

  • Each party shall bear their own costs of arbitration, including attorney's fees

9.4 Limitation on Claims

  • The maximum amount of any claim in arbitration is limited to the total amount paid by you to Felino LLC for the Services in question

  • No punitive, consequential, or special damages may be awarded

9.5 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any arbitration proceedings shall be governed by California law.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.

11. Contact Information

Felino LLC 3790 El Camino Real #283 Palo Alto, CA 94306

Last Updated: February 7, 2025